Mystic River Studio Policies

For All Restoration and Custom Work:

All work will be done in a timely manner, usually 8-12 weeks from when I receive it. However, extenuating circumstances are always a possibility. If you need your horse back immediately, please email me and I'll do my best to help you for an additional "rush" charge.

Please include a letter with every package that has your contact information (name, phone number, address, email) and lists what work needs to be done. This is for my records and your safety. Packages that arrives without any information as to whom they belong or documentation will be held without work until I hear from the owner.

If your item arrives with additional damage from shipping, I will repair it, but at an extra cost. I will provide you with an insurance estimate form for reimbursement from your post office for any damage that is incurred in transit. Insure your item!

Customizing:
I will sculpt new manes, tails, and other features at additional cost. Email me for an estimate.

Prepping:
If I'm painting your horse, prepping is included in the cost (except for rough castings i.e. German-cast Erberls).

Regular prepping without painting services is a 2-4 week turnaround. Prices start at $50 for traditional scale resins.

DONATIONS:
I will consider donating a custom or certificate to your show; provided you promise to send me a notification letter when the donation arrives. I will only accept PRE-PREPPED models for CM donations, no exceptions. I will donate no more than 4 models per year total, so if you would like one for your show, contact me EARLY.

PAYMENT:
I accept Paypal with an additional 4% added to the total. Checks and Money orders are acceptable. Payment in full up front is incentive for speedier completion of your project - a deposit of half down is required. In special cases I will arrange for time payments with 30% down and the balance due upon project completion. No trades, please.